Refund Policy

1. Money-Back Guarantee

New paid subscriptions are eligible for a full refund within 14 calendar days from the initial purchase date.

2. Eligibility Requirements

• The request must be submitted within the 14-day window.
• The purchase must be made directly through Suomi Corporation.
• Accounts terminated for abuse, fraud, or terms violations are not eligible.

3. Renewals and Partial Periods

Subscription renewals are generally non-refundable. We do not offer prorated refunds for partial billing periods unless required by law.

4. How to Request a Refund

Submit your request with the email used for purchase and your receipt details. You can reach us here. Approved refunds are typically processed within 5 to 10 business days.

5. Chargebacks

Please contact us before filing a chargeback. We can usually resolve billing issues quickly and directly.